NETWORK MANAGEMENT

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Southern California Telephone Company Network and the Management of Our Network

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Southern California Telephone Company utilizes as necessary a variety of reasonable network management practices consistent with industry standards to ensure that all of its Customers have a high-quality online experience. These practices are undertaken without regard to the source, destination, content, application, or service, and which are designed to protect Customers from activities that can unreasonably burden our network or compromise security. Southern California Telephone Company online network is a bidirectional network, the proper management of which is essential to promote the use and enjoyment of the Internet by all of our Customers. Southern California Telephone Company monitors its network and attempts to address projected demand for capacity, taking reasonable steps to expand capacity as necessary.

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• Congestion Management: Southern California Telephone Company uses industry accepted “Best Practices” to manage congestion on its’ network. In the event that Customer activity is adversely affecting other Customers’ service Southern California Telephone Company reserves the right to throttle back the offender’s bandwidth and may (after proper notice) discontinue service to repeat offenders.  

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Southern California Telephone Company has available the following tools and practices (without limitation, and as may be adjusted over time):

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Spam filtering and spam detection techniques. Southern California Telephone Company employs a number of practices to prevent the transmission of unsolicited email (e.g., cyber-marketing, malicious emails, etc.) such as:

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• Spam Detection – Our spam filter software is provided to us by a third party, and it scans inbound messages in a search for spam-like characteristics. These characteristics are defined based on previous complaints from our vendor's customers, and can be as simple as one URL. New messages that match the characteristics of previous messages that either drew complaints from the vendor's customers or were deemed spam by the software, are likely to be deemed spam by the software and delivered to the users email into a spam folder. For outbound known spam, the software stops the spam from being sent to the identified users. Southern California Telephone Company permits Customers to report spam and create other email filters that will facilitate inbox security, management, and organization.

• Utilize reputation services – Southern California Telephone Company uses IP reputation from multiple sources to deny mail relay to suspect IPs off Southern California Telephone Company IP space. Southern California Telephone Company IP reputation is tracked internally.

• Real-time IP Block lists – Southern California Telephone Company uses several third-party block lists, and one of our own, to determine whether or not to accept a connection to our inbound mail servers.

• Port Security – Require encrypted and authenticated ports to send email when not on Southern California Telephone Company IP space.

• Email Server-to-Server Traffic Monitoring – When Customer inbound and/or outbound email traffic exceeds thresholds for the following metrics, which are set at levels that significantly exceed the norm for similar activity as measured across Southern California Telephone Company network, Southern California Telephone Company alerts the respective Customers to alter the particular behavior in question:

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• Recipients per message

• Recipients per hour

• Recipients per connection

• Simultaneous or concurrent connections

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Addressing and correcting the foregoing excessive use is undertaken to ensure there is no violation of correlating restrictions placed on Southern California Telephone Company traffic by upstream IP network interconnection partners, edge providers, or other network providers, which in turn gives rise to traffic limitations imposed on Southern California Telephone Company traffic by such third parties.

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Harmful Sites

Southern California Telephone Company reserves the right both to modify these as well as to employ other reasonable network management practices in its discretion and in accordance with law as may be necessary and effective to enable the optimum operation of its network to deliver its services.

 

Application Specific Behavior
Except in the circumstances described above, Southern California Telephone Company does not block or degrade its Customers' ability to access lawful content or services. Southern California Telephone Company reserves the right to employ network management practices to prevent certain harmful or illegal activity including without limitation the distribution of viruses or other malicious code (e.g., botnets) or the transfer of child pornography or other unlawful content (e.g., Digital Millennium Copyright Act/DMCA violations).

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Device Attachment 
Southern California Telephone Company’s list of approved modems includes all current and generally available Linksys and MicroTik devices.  For further information please contact customer service at 800.840.6673

 

Network and End-User Security
Southern California Telephone Company reserves the right to protect the integrity of its network and resources by any lawful means it deems appropriate. Southern California Telephone Company takes steps to protect the security of its network and its Customers which may include e-mail virus scanning, denying e-mail from certain domains, spam detection techniques and putting limits on the number of emails sent/received in a given amount of time.

 

In order to further protect our Customers, Southern California Telephone Company may block or limit sources that are commonly used to send spam (see above), launch malicious attacks, or steal a user's information. Southern California Telephone Company may enforce limits on the number of login, Simple Mail Transfer Protocol (SMTP), Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP) transactions per second that Customers can send to Southern California Telephone Company servers. In addition, in order to protect Southern California Telephone Company’s’ network and our Customers against Denial of Service (DoS) attacks, Southern California Telephone Company may block or limit protocols commonly used for these attacks, such as Chargen, Quote of the Day (QOTD), Simple Service Delivery Protocol (SSDP), Simple Network Management Protocol (SNMP) and Network Time Protocol (NTP). Southern California Telephone Company also makes available certain security tools for use by our Customers.